Effective June 13, 2026

Refund And Support Policy

This policy applies to JoshYouWut beat licenses, artist packages, custom production, mixing/mastering services, SYNC inquiries, and software products unless a separate written order states different terms.

Support Contact

Email support@joshyouwut.com with buyer name, purchase email, order ID or invoice number, product/package/beat title, date of purchase, description of the issue, and screenshots or error messages if relevant.

Free Inquiries

Form submissions, quote requests, and product-list submissions are free unless an approved checkout or invoice says otherwise.

Beat Licenses

Before delivery, refunds may be available if no files have been delivered, no exclusive reservation has been confirmed, and no custom work has begun. After delivery, beat-license purchases are generally final because digital files and rights access may have been delivered.

Support may be available for wrong files, corrupted files, duplicate charges, failed access, or order-confirmation errors.

Artist Packages And Custom Services

Deposits may be non-refundable after work begins. Refund eligibility depends on project status, completed work, reserved time, delivered files, out-of-pocket costs, and order terms.

Mixing And Mastering

Mixing/mastering payments may be non-refundable after work begins. New arrangements, new vocals, new stems, changed creative direction, or replacement source files may require a new fee.

Software Products

Before installer delivery or license activation, refunds may be available. After installer delivery or license activation, software purchases are generally final unless required by law or unless JoshYouWut confirms an unresolved delivery, activation, or compatibility defect covered by the published compatibility notes.

Duplicate Charges And Redelivery

Duplicate charges should be reported immediately. Redelivery may be available for verified buyers after order ID, purchase email, and identity confirmation.

No Outcome Guarantee

Refunds are not available merely because a buyer does not achieve streams, revenue, placement, playlist acceptance, label interest, audience growth, or a preferred subjective mix result.